Bansal, Chandni, Kumar, Ajay, Dogra, Namrata, AlZohbi, Gaydaa and Prakash, Chand (2024) AI chatbots in fintech sector: A study towards technological convergence. Recent Advances in Computer Science and Communications, 18. ISSN 2666-2558

Bansal, Chandni, Pandey, Krishan Kumar, Goel, Rajni and Sharma, Anuj (2024) Analysis of barriers to AI banking chatbot adoption in India: An ISM and MICMAC approach. Issues In Information Systems, 25 (4). pp. 417-441. ISSN 1529-7314

Bansal, Chandni, Pandey, Krishan Kumar, Goel, Rajni, Sharma, Anuj and Jangirala, Srinivas (2023) Artificial intelligence (AI) bias impacts: Classification framework for effective mitigation. Issues in Information Systems, 24 (4). pp. 367-389. ISSN 1529-7314